Frequently Asked Questions

The Security code (CVV2 - Card Code Verification) is the last three digits of the code on the back signature line of your credit card. This is required to make an online purchase as it is verified for non card present transactions as a form of fraud protection.

To print the full reports try using the Landscape format, print to size button in your print preferences, resizing the report, or you can always copy and paste the data into Excel. Using Landscape will fit the full report into one page.

PeopleLookup provides instant and comprehensive Background Searches on anyone. This detailed search includes the following information:

• Criminal Check
• Bankruptcies
• Small Claims
• Property Info (If available)
• Neighbors (If available)
• Tax Liens
• Judgements
• Licenses
• 20 Year Address History
• Mortgage
• And Much More

Unfortunately, PeopleLookup does not offer the ability to search for international people or information. The PeopleLookup services are provided to locate US based information and people.

To request a new password please do the following:

• Go to https://pics.peoplelookup.com/password-forgot.php
  
• Enter the e-mail address associated with your PeopleLookup accont and click continue
  
• Your new password will be sent to the e-mail address you provided

For security reasons please change your temporary password once you log into the account.

To change your password please do the following:

• Log into your PeopleLookup account at https://pics.peoplelookup.com/login.php
  
• Click on "My Account"
• Click on "Password"
• Type your old password
• Create a new password
• Confirm your new password
• Click on "Change password"

The report purchased will be viewable on your computer screen immediately after your purchase by clicking the show my report button, and emailed to you if you opted for the email add-on option. If you close your internet connection you may now view your search report again within 30 days of the purchase date by logging into your account and clicking on "My Reports".

PeopleLookup will only charge your credit card if you confirm a purchase with us. We do not process any recurring billings or monthly charges. The only time you will be charged by PeopleLookup is when you submit credit card purchases on the PeopleLookup website and confirm this transaction through our 3 step checkout process.

To edit your payment information on file please do the following:

• Go to http://pics.peoplelookup.com/login.php
• Enter your e-mail address and password
• Click Login
• Click on "Manage Account"
• Click on "Payment Info"
• Edit your credit card information on file
• Click on "Update Payment Information"

To sign into your account please do the following:

• Go to https://pics.peoplelookup.com/login.php
• Enter your email address
• Select "Yes, I have a password"
• Type your password into the appropriate field
• Click "Login"

We access a variety of different public records sources from our data partners. As you can imagine, some of the sources are courthouses, county and other government offices. These offices can be slow to update public information. We are as current as they are but some of the updates are out of our immediate control.

We access a variety of different public records sources from our data partners. As you can imagine, some of the sources are courthouses, county and other government offices. These offices can be slow to update public information. We are as current as they are but some of the updates are out of our immediate control.

No one is notified that you are using the PeopleLookup services, including the person you are searching for.

The below links will show you sample people search, background report and property reports that we offer:

• People Search Report: View People Search Sample
• Background Search Report: View Background Report Sample
• Property Search Report: View Property Report Sample
• Criminal Check Report: View Criminal Report Sample

To edit your User information on file please do the following:

• Go to Member's Login
• Log into your account with your email address and password
• Click on "My Account"
• Click on "User Info"
• Edit your information
• Click on "Update User Information"

Currently, PeopleLookup accepts Visa, Master Card, Discover and AMEX. You can make your purchase with a debit or a credit card on the PeopleLookup website.

This would provide you with all available information which could include; first name, middle initial, last name, address, city, state, zip code, phone number, age, date of birth, average yearly income and average house price. You must sign into your account to perform your searches. Once within the account please click on people search by; name, address, phone or advanced. Next, type in your search criteria and click "search". Your results will be returned directly on your computer screen. To sign into your account please do the following:

• Go to https://pics.peoplelookup.com/login.php
• Enter your email address
• Click "Yes, I have a password"
• Type your password into the appropriate field
• Click "Login"

We do not currently accept payment from international credit cards for security and fraud protective purposes. If you do not have a US based credit card you will need to make a purchase by mailing us a check or money order payable to PeopleLookup. Please add on an additional $2.50 surcharge for mailing in payment. Once we receive payment your transaction will be processed and you will be emailed an invoice of your purchase. You may then sign into your account at the PeopleLookup website [ http://pics.peoplelookup.com ] to perform your searches and receive your reports. You will not receive your report on the website until PeopleLookup receives and processes the payment. Please include the email address you setup your PeopleLookup account under with your check or money order, and also tell us what type of report you are purchasing. (**PLEASE NOTE - You are still required to setup an PeopleLookup account before mailing in payment).

Please mail payment to the below address:

Intelius, Inc.
Attn: CUSTOMER SERVICE
500 - 108th Ave NE #1660
Bellevue, WA 98004

To setup an PeopleLookup account please follow the below instructions. Please note you are not charged for setting up an account. You are only charged when you confirm the charge to your credit card through our three step confirmation checkout page.

• Go to https://pics.peoplelookup.com/login.php
• Enter your email address
• Select "No, I am a new customer"
• Click "Login"
• Create a password(minimum of 6 characters)
• Confirm your password by re-typing it
• Select payment method (Credit Card/Postal Mail Payment - *NOTE* - If you are paying by postal mail you will not receive your report until we receive payment)
• Read and Accept our User Agreement if you wish to continue

Payment Method

• Select your card type in the pull down menu bar (Visa, Master Card, Discover or AMEX)
• Enter your Credit Card number with no dashes or spaces
• Select your Expiration Date using the pull down menu bar
• Enter your First Name
• Enter your Last Name
• Enter your billing information: street address, city, state, zip code and country (**PLEASE NOTE** - The billing address on file must match the billing address on file with your credit card issuing bank. For fraud protective purposes if the addresses do not match the transaction will be declined.)
• Enter your 3 digit security code (the last 3 digits on the back signature line of your credit card)
• Click "Create Account"

Unfortunately, we do not provide business information searches. Our search product is primarily focused on searching for consumers, not companies or organizations.

PeopleLookup provides online access to public records such as real estate deeds, lawsuit filings, and other information filed by individuals and businesses with local, state and federal agencies. We also provide access to publicly-available information such as published telephone numbers. Your telephone number is not available in these databases if you have a non-published telephone number, that is, a number that is not listed in the phone book, or not available from directory assistance.

For information on how to obtain a non-published telephone number, please contact your telephone company. We can obtain unlisted numbers. These are numbers that are not listed in the phone book, but are available from public records sources.

The PeopleLookup website offers customers the ability to search by name, address or phone number. To search by a phone numbers on the PeopleLookup website please do the following:

• Click On: Search By Phone

The sign in screen [ https://pics.peoplelookup.com/login.php ] is a secure webpage which you can notate by the security lock at the bottom of the page and the "s" in the website address of "https". However, once you click "Login" you are brought to a non-secure page to search as there is no secure information submitted when you are searching on the search screen. Please notate when you go into "My Account" or make a purchase through our three step confirmation checkout page that the page then becomes secure again.

We are very sensitive to the privacy and security concerns that individuals have with respect to personal information. The PeopleLookup website is secure and utilizes 128bit encryption and we have a valid security certificate which again can be notated by the security lock at the bottom of the page and the "s" in the https:// indicating the security. Please rest assured our website is secure.

No. You are not charged for setting up an PeopleLookup account, nor are you charged on a monthly or recurring basis. The only time you will be charged by PeopleLookup is when you confirm a charge to your credit card by making a purchase on the PeopleLookup website and walking through the three step confirmation checkout page.

The 24 hour unlimited people search report pass provides the ability to perform unlimited people searches for a 24 hour consecutive hour timeframe. The 24 hour unlimited people search report pass only provides unlimited people search reports for 24 hours. All other reports are sold separately.

Our instant Criminal Checks include felony, misdemeanor, federal, & county offenses on anyone. You may search to verify if an individual has a criminal record or not on the PeopleLookup website by searching by first name, last name, state and date of birth. Our reports will provide you with all people within the state with the name and date of birth provided with a criminal record available from public records. You can accomplish a criminal check by performing a state-wide or nation-wide criminal check on the PeopleLookup website.

To view a sample criminal check please visit the below URL:
http://pics.peoplelookup.com/example-criminal.php

To perform a criminal check please visit the below URL:
http://pics.peoplelookup.com/search-name.php?searchform=criminal1